Health & Safety and Coronavirus Common Questions
- Should I expect longer than average hold times calling you?
- What should I expect when I board my cruise?
- How will I know if my cruise itinerary is impacted by the virus?
- Can I cancel my cruise if my itinerary is impacted?
- What steps are being taken to prevent the spread of Coronavirus?
Should I expect longer than average hold times calling you?
We are experiencing longer than average hold times at this time. As we strive to provide you the highest level of customer service, we appreciate your patience and understanding. If you are not traveling within the next 30 days, we recommend calling back at a later time, or you can email us at service@wmph.com.
What should I expect when I board my cruise?
To ensure the safety of all guests, cruise lines have enhanced their preventative screening process for embarkation. Including robust outbreak prevention and response plans, including procedures to provide care for and isolate passengers and crew if needed.
Additionally, all guests may be subject to random screening at any time while aboard. If a guest exhibits signs of illness, temperature screenings will be taken and medical support provided as needed.
How will I know if my cruise itinerary is impacted by the virus?
We are working closely with the cruise lines to keep you informed about the Coronavirus outbreak and how it may affect some of our customers' travel plans. As cruise lines announce cancellations or changes to their itineraries, we will immediately reach out to you via email and/or phone if your sailing has been impacted. A travel agent will discuss your options and assist you with next steps on your booking.
Can I cancel my cruise if my itinerary is impacted?
Some impacts are more significant than others. If your sailing is cancelled due to a travel advisory, we will notify you and work with you to make any cancellations or changes.
Some itineraries are adjusted by the cruise line with a simple port change within the itinerary. If the cruise line cancels your itinerary entirely, they may give you credit for a future cruise, or perhaps a full refund. For more information, you can visit the cruise line website for the most up-to-date policies.
What steps are being taken to prevent the spread of coronavirus?
All terminal and ship access points are being thoroughly sanitized before and after all sailings. Most terminals and ship access points are making daily announcements to remind guests to wash their hands often, use recommended coughing etiquette, and report any illness symptoms immediately.
